Refund & Return Policy
At Cbanyi Hair, your satisfaction is our priority! We’ve crafted a clear and fair refund policy to ensure you shop with confidence. Explore our premium wigs and hair extensions worry-free, knowing we’ve got you covered.
Returns
We offer a 48-hour return window—contact us within 2 days of receiving your item to request a return for incorrect or faulty products. Please note, shipping delays beyond our control do not qualify for returns.
To qualify for a return, your item must be:
Unworn, unused, with original tags, and in its original packaging.
Accompanied by a receipt or proof of purchase.
Ready to start a return? Reach out to us at info@cbanyihair.com. Approved returns must be mailed within 7 days of receipt for a full refund. We’ll provide a return shipping label and simple instructions. Items returned without prior approval cannot be accepted.
Damages and Issues
Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@cbanyihair.com so we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Custom orders are non-returnable due to their handcrafted nature and personalized sizing/customization. Please verify all options before ordering.
Exchanges
To exchange an item, return the original purchase. Once approved, place a new order for the desired item to ensure the fastest delivery.
Restocking Fee
All returns are subject to a variable restocking fee based on the price and quantity of items returned.
Important Note
We offer a return policy on UNOPENED hair extensions within seven days of receiving your order. All returns must be in its original packaging and seals must remain intact.
Federal Law states you cannot return raw hair products that have been used or altered in any way. Concerning hygiene, federal law and health regulations, we must adhere to these strict polices in order to ensure compliance.
For Returns/ Exchanges, please contact us at info@cbanyihair.com during business hours (Monday-Friday, 10am-5pm) within the seven day return period.
Have questions? Our friendly team is here to help at info@cbanyihair.com. Shop now and transform your look with confidence at Cbanyi Hair!
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